Job Overview
Requests Management Analyst Job Vacancy at NMB Bank
Requests Management Analyst
NMB Bank
Job Location : Head Office
Job Purpose:
Responsible to attend IT System user access requests within the Bank, by granting authorized users the right access to use IT system services while preventing access to non-authorized users.
Main Responsibilities:
- Act as a single point of contact for requests logged in to Service Manager, phone calls and emails from staff regarding IT System Access and queries.
- Maintain a high degree of customer service for all support queries and adhere to all service management principles.
- Create user accounts, change role profiles, reset passwords, create email groups, shifting users from department to department, branch to branch and Role to role.
- Requests management revokes rights when a user’s status changes through transfer, resignation, or termination
- Assign various limits to users as per requests and authorization from Branch Operations Management.
- Periodically review the roles and access rights assigned to users to ensure that only necessary rights are being granted and that there are no rights conflicts among the roles or groups.
- Receiving, logging and managing calls from internal staff via Service Manager Max tool, telephone and email for all other banking operational issues.
- Support coverage includes Branches, Zonal Office and Head Office.
- Demonstrate high integrity and confidentiality in all activities related to the role.
Knowledge and Skills:
- Strong operational knowledge of Core Banking Systems Flexcube, Cregora, Sybrin, E-Teller, Customer Onboarding etc.
- Good understanding of Bank products and their end-to-end processes in Flexcube, Sybrin, E-Teller, Customer Onboarding system etc.
- Good knowledge of bank policies, procedures and systems
- Excellent communication skills and telephone etiquette.
- Problem solving ability
- Time Management
- Team Player
- Ability to work well under pressure
- Attentive to details.
Qualifications and Experience:
- Bachelor’s degree in computer science, Information Technology or related field.
- Technical SMAX Technical Portal, Card Systems, CBS
- An ITIL (ITIL v4) Certification will be an added advantage
- A minimum of 2 years’ work experience; experience in banking operations will be an added advantage.
NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.
NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
Only shortlisted candidates will be contacted.
Job opening date : 17-Jun-2025
Job closing date : 01-Jul-2025
How to Apply: